Terms and conditions of use

Article 1: Preamble

The present general conditions of sale apply in an exclusive way between the company La Compagnie du Cheveu (hereafter "Us") and any person visiting or carrying out a purchase via the site www.lacompagnieducheveu.com

(hereafter "You").

Any Internet user can read the General Conditions of Sale on the site www.lacompagnieducheveu.com (hereinafter the "Site"), at the following address:


The General Conditions of Sale may be subject to change, the applicable conditions are those in force on the Site at the date of placing your order.

We can modify the General Conditions of Sale at any time. We advise you to regularly refer to the latest version of the General Conditions of Sale available at the following address:


Article 2: Contract

You acknowledge having the capacity to contract under the conditions described below, that is to say having the legal majority and not being under guardianship. You acknowledge having read the General Terms of Sale before placing your order. The fact of placing an order implies your full and unreserved acceptance of the Terms and Conditions of Sale.

After placing your order, we will send you an e-mail confirming it. We will also inform you of the shipment of your items. In order to be sure to receive these emails, please add the following address to your contact list:


We will respond to your order within the limits of our available stocks or subject to the stocks available from our suppliers. When you place your order, we inform you of the availability of the products you wish to purchase on the presentation page of each product. Nevertheless, if despite our vigilance the products prove to be unavailable after your order, we will inform you by email and invite you to cancel or modify your order. The data recorded on the site constitute the proof of the order. The data recorded by the payment system constitute the proof of the financial transactions.

Your order will be processed only after full receipt of your payment and the applicable deadlines are those on the day of receipt of payment.

Article 3: Price

The prices displayed on the Site are indicated in euros, including all taxes, excluding participation in shipping costs, the cost of processing your order and the cost of gift wrap. We reserve the right to change our prices at any time without notice.

Despite our best efforts, it is possible that a limited number of items on our site may contain a pricing error. Please be assured, however, that we will check the prices during the process of sending your item. If the corrected price is lower than the price displayed on the site, we will apply the lower price and send you your item. If the corrected price is higher than the price displayed on the site, we will inform you and proceed to cancel your order unless You choose to accept the order at the new price.

In case of an order to a country other than France, you are the importer of the product(s) concerned. Customs duties or other local taxes, or import duties or state taxes may be payable. These rights and sums do not concern our spring. They will be at your charge and are your responsibility in terms of declarations and payments to the competent authorities and organizations in your country. We are not obliged to check or inform you of the applicable customs duties and taxes. We advise you to inquire about these aspects with your local authorities.

Article 4 : Payment

The payment of the totality of your order must be carried out at the time of the validation of the order. At no time the sums paid can be considered as a deposit or advance.

The payment of your purchases is carried out:
- By PayPal

You guarantee to have the authorizations possibly necessary to use the method of payment chosen, at the time of the recording of the purchase order.

Payments by bank transfer are also accepted.

In the event that you would be late in the payment of the price, we would be entitled to claim interests of delay calculated on the basis of the legal rate in force and applicable as from the day of the summons to pay.

Article 5: Delivery

Delivery is made to the address you have indicated when ordering. The delivery time varies according to the carrier that You have chosen. The delivery time is indicated in working days, from our premises or those of our supplier, for a delivery in the United States or in Europe. The departure order is given after full payment of your order. This time is given as an indication. In any case, in case of delay of more than 21 days, you have the possibility to cancel your order within 60 working days.
The delivery time can sometimes be more than 3 weeks in very rare cases, this is the result of failures of carriers during the routing between countries, we are not responsible for delays in delivery whose fault lies with the carriers.

If the package is returned to us following an error or negligence on your part (address error, no name on the mailbox, the fact that you did not pick up the package at the post office, ...), the cost of resending the products will be at your expense. We would like to point out that the said costs must be paid before the reshipment.

In case of delivery of a product that does not conform to your order, please contact our customer service at the following address:


In this case, we will exchange the product. The product must be returned complete and in its original condition.

Please contact our customer service before returning a product.

The places of the services as the workshops will be indicated on the website.

Article 6 : Description of the products

All the products sold on the site are new. Each product offered on the site is the subject of a detailed description in the online catalog. The information is that given by the manufacturers. The photos of the products, as well as their descriptions, could not reflect with exactitude the characteristics of the products in spite of the care brought to these details. We can in no way be held responsible for erroneous data transmitted by the manufacturers.

Article 7: Right of withdrawal

You have a period of 14 days from the reception of Your products to exercise Your right of withdrawal without having to justify Your reasons or pay any penalty.

In case of exercising the right of withdrawal, only the price of the product(s) purchased and the shipping costs will be refunded. The return costs remain at Your charge.

Any refund, if any, will be made by Paypal.

The products returns are to be made in their original state and complete (packaging, accessories, instructions...) allowing their remarketing in new condition, and accompanied by a copy of the purchase invoice.

In order to validate the return of your products and to obtain the return address, please contact our customer service by email at the following address:


Take care to contact the customer service before sending back a product.

Article 8 : Guarantee and after-sales service

We guarantee the products sold by standard exchange by the same new product during 12 months.
Any return of the product under the guarantee must be subject to our prior agreement. For this purpose, you must contact our customer service by email at the following address:


The processing time of an after-sales service may vary from 2 to 30 working days depending on the product (time given as an indication). The return costs remain at your charge.

Attention: Any product returned in bad condition, used or without its original packaging will not be refunded, the product must be received in new condition by our services.

Article 9: Limitation of responsibility

We decline any responsibility in the following cases: We cannot be held responsible for the non-execution of the contract in case of stock shortage or unavailability of the product, of force majeure, of disturbance or total or partial strike in particular of the postal services and means of transport and/or communications. We cannot be held responsible for any direct or indirect damage that may occur due to the purchase of the products. The total or partial impossibility to use the products, in particular because of an incompatibility of material cannot engage Our responsibility nor give place to any compensation or refunding.

Hypertext links may lead to other sites. We disclaim any responsibility in the event that the content of these sites contravene the legal and regulatory provisions in force.

To the extent permitted by law, we provide the www.lacompagnieducheveu. com site and its contents on an "as is" basis. We make no representations or warranties of any kind, either express or implied, regarding the Site, its operation, or its content. All information, including information relating to the availability and conformity of products on the Site, is non-binding. In addition, we do not represent or warrant that the information accessible through the Site is accurate, complete or current.

In no event will we be liable to any person or entity for any lost profits, lost business, lost data or lost profits or any other indirect or consequential damages that were not foreseeable at the time of use of the Site or the conclusion of the sales contract between you and us.

We cannot be held responsible for the use that would be made of the objects on sale on this site and the consequences that would result from it. The user is solely responsible for the material and its application. It is up to the user to make sure that his acts are in conformity with the legislation in force in his country and do not harm others, nor himself.

Article 10: Protection of personal data

We are committed to protecting your personal data. All personal data concerning you that we have collected are treated with the strictest confidentiality.

In accordance with the Data Protection Act of January 6, 1978, Lacompagnieducheveu.com has made a simplified declaration and a commitment to comply with the said declaration, relating
to the simplified standard n°48, with the CNIL on May 7, 2012.

Article 11: Privacy Policy

Your customer account (postal address, e-mail address, telephone number) and your password are personal and strictly confidential information that cannot be used or communicated to third parties. You are responsible for the use that is made of your customer account by third parties, especially in case of carelessness or negligence on your part. If you agree to receive offers from our partners, you may receive these offers by e-mail only. You can unsubscribe from our newsletters or modify your information at any time by logging into your personal space.

Article 12: Applicable law and jurisdiction

This contract is subject to the law in force in Versailles.
The language of this contract is the French language.
In the event of litigation, the courts of Versailles will be only qualified.

Article 13 : Customer service

For any information or question, you can join Our customer service by email at this address:


Article 14 : Complaints

You can contact us by mail by writing to us at the following address

La Compagnie du Cheveu

4 bis avenue Maurice Berteaux

78300 Poissy

You can also contact us by email at the following address